Refund policy

Return & Refund Policy

We want you to love your Chula Grip socks. If something isn’t right, please contact us at support@chulagrip.com within 14 days of delivery.

Returns & Exchanges
For hygiene reasons, socks that have been worn, tried on, washed, or removed from their original packaging are not eligible for return or exchange.

To be eligible, items must be unworn, unused, unwashed, and in their original packaging. Customers are responsible for return shipping costs unless the item received was incorrect or defective.

Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If you receive an incorrect, damaged, or defective item, contact us as soon as possible so we can make it right. Photos may be requested.

Refunds
Once an approved return is received and inspected, we’ll notify you. Approved refunds will be issued to the original payment method. Please allow additional time for your bank or card issuer to process the refund.

Cancellations
Orders may be canceled before they have been fulfilled. Once an order has been processed or shipped, it cannot be canceled.

Final Sale Items
Items marked final sale are not eligible for return or exchange.