Shipping policy

SHIPPING POLICY

Order Processing
Orders are typically processed within 2–3 business days after your order is placed. Business days do not include weekends or holidays.

During launches, promotions, or periods of high order volume, processing times may be slightly longer. We appreciate your patience while we get your Chula Grip order ready. 💛

Shipping
Shipping rates and available delivery options are calculated and displayed at checkout.

Once your order has shipped, you will receive a confirmation email with tracking information when available. Delivery times shown at checkout are estimates provided by the shipping carrier and begin after your order has been processed.

Shipping Delays
Once an order has been transferred to the shipping carrier, delivery times are outside of Chula Grip's direct control. Carrier delays may occasionally occur due to weather, holidays, or other circumstances.

Incorrect Shipping Addresses
Please double-check your shipping address before submitting your order. If you notice an error, contact us as soon as possible at hola@chulagrip.com.

We cannot guarantee that an address can be changed after an order has been processed or shipped. Additional shipping charges resulting from an incorrect or incomplete address may be the customer's responsibility.

Lost, Stolen, or Damaged Packages
If your tracking information shows an issue with your delivery, please contact us at hola@chulagrip.com and we'll help you determine the appropriate next steps.

If your order arrives damaged or you receive the wrong item, please contact us as soon as possible with your order number and photos of the item and packaging so we can make it right.

Questions?
For questions about your order or shipping, contact us at hola@chulagrip.com.